The following flexible policies have been implemented due to the impact of COVID-19.

We re-evaluate these policies and our approach as needed based on the advice of the US and Honduran Government, public health authorities, and medical professionals.

Individual Deposit and Payment Policies (does not apply to group reservations):

• Payments: A $100.00 per person deposit is required to confirm a reservation.
• The final balance is due 45 days prior to the arrival date.
• Reservations are not confirmed until proper payment is received.
• Reservations made within 45 days of arrival require full payment at the time of reservation.
• New: reservations may cancel up to seven days before their planned arrival date without penalty.

Group Deposit and Payment Policies:

• A group is defined as any single reservation for a minimum of ten individuals or more traveling on a shared itinerary.
• A $100.00 per room deposit is required within 14 days to confirm a reservation.
• Three months/90 days out (replaces six months/180 days), an additional deposit equal to 25% of the gross reservation is due.
• The final payment is due 45 days (replaces 90 days) before arrival along with the final rooming list and completed Guest Information Questionnaire for all guests.
• Anytime a payment is seven or more days past due, we reserve the right to cancel your reservation and attempt to sell ourselves any rooms for which your payments are not current. Such rooms will not be available for you to rebook unless full non-refundable payment is provided at the time of rebooking.

Group Cancellation Policies:

• Cancellation of the entire group reservation made 91 days (replaces 121 days) or more before the arrival date will receive a full refund of both deposits. To avoid future penalties, any unsold space should be released at this time.
• Any cancellations made 90 - 46 days (replaces 120 – 91) before the arrival date will forfeit the deposit(s) on any canceled rooms. The released rooms can be rebooked by the group, with the deposit reapplied, on a first-come, first-served basis.
• No group cancellations or room reductions will be accepted 45 days or less* (replaces 90 days) before the arrival date. As of this date, you will be liable for the full payment of any reservations held for your group. Payments due for any room reductions will be satisfied against any comp space(s) or commission earned. Any residual balance owing will be invoiced; any residual commission awarded.
• Note: These policies are valid, assuming the borders are open. Should the virus return and the borders close, reservations can be transferred to a future date without penalty, even if within 45 days of arrival.

Quarantine Policies

• One Room will be held out as a “COVID Room” should a Guest test positive for COVID. This room will not be rented to other guests unless all other rooms are taken.
• Should a Guest test positive and be unable to leave the resort, they will be quarantined in COVID Room, following the COVID isolation guidelines.
• The Staff will support the Guest as best possible and assist as needed.
• Medical support will be provided by Medical personnel from the Island at the Guests' expense.
• Guests will be obligated to pay a room cost of $1000 per person week plus 19% tax to cover basic expenses.
• The Staff will assist the Guest with rebooking their return transportation as needed