Reservation Policies and Trip Planning Information
INDIVIDUAL RESERVATIONS & TRAVEL POLICIES
Payments: A $100.00 per person deposit is required to confirm a reservation. The final balance is due 45 days prior to arrival date. Reservations are not confirmed until proper payment is received. Reservations made within 45 days of arrival require full payment at time of reservation.
Forms of Payment: All payments must be made in US currency. Checks must be drawn on US banks, made payable to Travel Resource Solutions and mailed to:
Travel Resource Solutions
Attn: Dunbar Rock
P.O. Box 14486
Ft Lauderdale, FL 33302
We reserve the right to electronically debit your account if a check comes back dishonored, plus a $25.00 processing fee and applicable tax. The use of a check is your acceptance of this agreement and its terms. If wiring payment, the sender must pay for any bank transfer fees.
We also accept payment by MasterCard and Visa. If you are paying your deposit by credit card, your card will be automatically charged for final payment on the due date. Credit card charges will come through in the name of “TRC Travel Center or Agent Fee TRC Travel ” depending on the type of credit card used.
Group Reservations: Special payment and cancellation policies apply to groups. Please inquire.
Child Policy: No children under 16 years of age are allowed unless they are part of a party that has reserved the Private Villa Package. Children 16 and older are welcome at the full adult rate.
Cancellations/Refunds: Cancellation made 46 days or more prior to arrival will receive a full refund. Cancellations made within 45 – 30 days of arrival will forfeit the deposit. Cancellations 29 days or less, no-shows or premature departure: no refunds. Full amount is forfeited. The unused portion of any reservation is non-transferable and not refundable. Dunbar Rock is not responsible for missed or delayed flights.
Re-Booking and/or Change in Reservation Fee: A US$25.00 per person fee will be assessed for any change made to reservations once vouchers and documents have been issued. Change fees are in addition to any applicable penalties as the original date is being cancelled.
Entry Requirements: To enter Honduras, you must present a U.S. passport with at least six months remaining validity. U.S. and Canadian citizens do not need a visa; however, you must provide evidence of return or onward travel. For other nationalities, it is your responsibility to ensure your own visa requirements. No refunds will be awarded for customers denied access for lack of a proper visa.
Contact Your Credit Card Company: During your check-in process at the Villa, you will be asked to provide a US$200.00 per room (or US$100.00 per person) credit card authorization deposit against incidental charges incurred during the stay. You must contact your credit card company in advance and advise you will be in Honduras, to avoid charges being declined.
Travel Insurance: We are not responsible for compensating or crediting any traveler for any loss incurred due to delays or cancellations. Due to the limited flights into and out of Guanaja and Roatan, Trip interruption/cancellation insurance is your only protection and should be considered mandatory. We highly recommend you purchase either coverage from our trusted provider via this secure link: www.itravelinsured.com. We also encourage all divers to have Dan Master Insurance Plans.
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Dietary Restrictions: Due to our small size and remote location, we offer a limited menu and must provision in advance for our guests. It is critical therefore that guests with food allergies or dietary restrictions notify us of their circumstances well in advance. This and other information can be provided to us via the guest questionnaire.
Dive Gear Rental: If you opt not to bring your own gear, we have all new Mares weight integrated rental BCD’s in a variety of sizes as well as new regulators with computers, full foot fins, masks and snorkels. We also have wetsuits, but in limited quantity, so you may wish to consider bringing your own. Be sure to tell us in advance of any dive gear rental requirements on the guest questionnaire.
Luggage: Airline luggage restrictions are constantly changing. Be sure to check your airline’s web site(s) for the most current information on baggage allowances and restrictions.
Space is limited on the Roatan/Guanaja inter-island planes as there are NO overhead compartments to stow luggage that normally qualifies as carry-on by your international airline. Carry-on can either be held on your lap or checked plane side before boarding. Pack one change of clothes, flip-flops, and a bathing suit in your carry-on, just in case luggage is delayed. Other “trip essentials” to carry with you should include your diving C-Card, DAN or other dive insurance card, medicine, sunglasses or anything you consider necessary to enjoy your stay from the moment you arrive.
Pre-Purchased Beverage Packages: Our bar is stocked with top shelf liquor, soft drinks, juices and wine as well as very tasty local beer and spirits. Guests are invited to pre-purchase one of three bar packages at discounted rates. Packages may also be purchased once on-island or drinks paid for a la carte.
- No-Alcohol Package: The no-alcohol package includes unlimited juice and soft drinks for $60.00 per person. It does not include bottled water. Reusable water bottles are provided upon check in and purified water is always available from the dispenser in reception or the Igloo on the boats.
- Standard Bar Package: $150.00 prepaid at the time of reservation or $180.00 including tax if purchased on property. The Standard Bar Package includes our very tasty local beer, house wine, well liquor, juice and soft drinks. Well liquor is vodka, rum, tequila and whiskey. (Specialty drinks, call liquors, and bottled water are only included in the Premium Liquor package.)
- The Premium Open-Bar Package: $350.00 prepaid at the time of reservation or $400.00 including tax if purchased on property. The Premium Bar Package includes all specialty drinks, top shelf, call and local liquor, beer, juice, soft drinks, house wine, and bottled water.