Reservation Policies and Trip Planning Information
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Payments: A $100.00 per person deposit is required in order to confirm a reservation. The final balance is due 45 days prior to arrival date. Reservations are not confirmed until proper payment is received. Reservations made within 45 days of arrival require full payment at time of reservation.
Forms of Payment: All payments must be made in US currency. Checks must be drawn on US banks, made payable to Travel Resource Solutions and mailed to:
Travel Resource Solutions
Attn: Dunbar Rock
P.O. Box 14486
Ft Lauderdale, FL 33302
We reserve the right to electronically debit your account if a check comes back dishonored, plus a $25.00 processing fee and applicable tax. The use of a check is your acceptance of this agreement and its terms. If wiring payment, the sender must pay for any bank transfer fees.
We also accept payment by MasterCard and Visa. If you are paying your deposit by credit card, your card will be automatically charged for final payment on the due date. Please note that credit card charges will come through in the name of “TRC Travel Center or Agent Fee TRC Travel ” depending on the type of credit card used.
Group Reservations: Special payment and cancellation policies apply to groups. Please inquire.
Child Policy: No children under 10 years of age are allowed unless they are part of a party that has reserved the Private Villa Package. Children 10 and older are welcome at the full adult rate.
Cancellations/Refunds: Cancellation made 46 days or more prior to arrival will receive a full refund. Cancellations made within 45 – 30 days of arrival will forfeit the deposit. Cancellations 29 days or less, no-shows or premature departure: no refunds. Full amount is forfeited. The unused portion of any reservation is non-transferable and not refundable. Dunbar Rock is not responsible for missed or delayed flights.
Re-Booking and/or Change in Reservation Fee: A US$25.00 per person fee will be assessed for any change made to reservations once vouchers and documents have been issued. Change fees are in addition to any applicable penalties as the original date is being cancelled.
Entry Requirements: To enter Honduras, you must present a U.S. passport with at least six months remaining validity. U.S. and Canadian citizens do not need a visa, however you must provide evidence of return or onward travel. For other nationalities, it is your responsibility to ensure your own visa requirements. No refunds will be awarded for customers denied access for lack of a proper visa.
Travel Insurance: We are not responsible for compensating or crediting any traveler for any loss incurred due to delays or cancellations. Due to the limited flights into and out of Guanaja and Roatan, Trip interruption/cancellation insurance is your only protection and should be considered mandatory. We highly recommend you purchase either SE or LX coverage from our trusted provider via this secure link: www.itravelinsured.com. We also encourage all divers to have Dan Master Insurance Plans.
Dietary Restrictions: Due to our small size and remote location, we offer a limited menu and must provision in advance for our guests. It is critical therefore that guests with food allergies or dietary restrictions notify us of their circumstances well in advance. This and other information can be provided to us via the guest questionnaire.
Packing Considerations: Dress at the resort is very casual. We’ll provide shampoo and hair dryers in the bathrooms. Beach towels and all linens are provided. Please bring your own travel alarm clock if needed. The electric plugs in your room are the standard US 110 V plugs. European visitors will need to bring their own adaptors.
Dive Gear Rental: If you opt not to bring your own gear, we have all new Mares weight integrated rental BCD’s in a variety of sizes as well as new regulators, full foot fins, masks and snorkels and dive computers. We also have wetsuits, but in limited quantity, so you may wish to consider bringing your own. Be sure to tell us in advance of any dive gear rental requirements on the guest questionnaire.
Note on Bug Spray: Due to our island location and rocky shoreline, we are not bothered by mosquitoes and sand flies to the extent mainland locations are. However you will likely want to visit mainland Guanaja or other cays during your stay, so we still recommend you pack bug spray and also consider anti-itch cream.
Note on Sunscreen: Every year between 4,000 and 6,000 tons of sunscreen washes off of tourists during their vacations. This sunscreen contains chemicals and oils that are harmful to the marine ecosystem, particularly coral reefs. Travelers are urged to travel only with biodegradable sunblock as a precaution and aide to the environment. There are multiple brands available at most drugstores and superstores.
Luggage: Airline luggage restrictions are constantly changing. Be sure to check your airline’s web site(s) for the most current information on baggage allowances and restrictions. If flying Lanhsa Airline or Aero Caribe, you are allowed one or two checked bags totaling 50 lbs. for free. Any checked baggage over that will be charged approximately $0.60 per lb. Luggage that qualifies as carry-on by your international airline can either be held on your lap, if very small tucked under your seat, or checked plane side before boarding. (There are NO overhead compartments on these planes.)
In the unlikely event you arrive without your luggage, please make sure you have packed your “trip essentials” in your carry-on bag, such as your C-Card for diving, a pair of shorts, bathing suit, medicine, sunglasses or anything you consider necessary to begin enjoying your stay from the moment you arrive.
ARRIVING IN HONDURAS
Contacting Dunbar Rock: If you need to call Dunbar Rock once you are in Honduras, the best number to use is (504) 9915 8586. This will reach Denis Midence, the General Manager.
Arriving at the Roatan or San Pedro Sula Airport: When arriving at the airport in Roatan, you will go through customs and collect your luggage. Please be sure to retain the immigration document/entrance permit (blue paper) you receive from customs. If in Roatan, there will be yellow or blue shirted porters looking to assist you with your luggage and take you to the Lanhsa or Aero Caribe counter for your connecting flight to Guanaja. Guests can feel comfortable utilizing their trustworthy services. Tipping them $1.00 per bag will be greatly appreciated.
The airline weigh your luggage. You are allowed one or two checked bags totaling 50 lbs. for free. Any checked baggage over that will be charged approximately $0.60 per lb. You will also need to pay a local security fee of approximately $2.00. Once checked in. you can then proceed through security to the departure terminal to await your flight to Guanaja. Note: If the line to security is extremely long, walk to the front of the line and see if there is a separate queue for Domestic flights. The lines are sometimes combined but may be separated when there are long lines of visitors departing on international flights. There is a small snack shop inside the terminal in Roatan (generally open) that sells excellent sandwiches and drinks.
Arriving at Guanaja Airport: You will be greeted by Dunbar Rock representatives as you deplane. Please present your luggage tags to the representatives so they can collect your luggage for you. They will escort you straight through the airport terminal to the boat dock behind it, where the Dunbar Rock boat will be waiting to take you for the 10 minute ride to the Resort. (Note: There are no roads on Guanaja. All transportation is via boat.) The staff will bring your luggage to the boat, so all you need do is make sure all is on board before they depart.
Arriving at Dunbar Rock: Your luggage will be delivered to your room for you. You will be asked to meet up in the Great Room at 5:30 for orientation and a one-hour Managers Welcome Party. You can use the time before, during and after to register for your stay and diving.
To register, you will need (1) a credit card, (2) $10.00 in cash and (3) your C-Card. The credit card will be needed for a US$200.00 per room (or US$100.00 per person) authorization taken as a deposit against incidental charges incurred during the stay. You must contact your credit card company in advance and advise you will be in Honduras, to avoid charges being declined. If a guest does not have a credit card then a US$200.00 per room (or US$100.00 per person) cash deposit will be required. No personal checks will be accepted on island. $10.00 is needed for the annual payment to the Environmental Fund for the Protection of Guanaja Island. Proceeds go toward the preservation of reefs, mangroves and general ecosystem and fund environmental education programs for Guanaja residents. Your C-Card can be presented at the same time you complete your diver liability statement.
Enjoying Your Stay: Even at the best hotels and resort, things can occasionally go wrong. If at any point you feel something is not right, please let us know right away. This gives us an opportunity to correct the situation and enhance your enjoyment of your stay.
Meals & Pool Bar: There is a communal coffee urn in the lobby/dining area and we invite the first person up to plug it in if it is not already going when you arrive! Our staff will generally beat you to it as they get there early to prepare for your breakfast, which begins around 7:30 for divers or later for those who plan to sleep in. Lunch is served whenever the dive boats get back for divers, and dinner general around 6:30 – 7:00. Staff are available to serve you at the bar as well.
All Inclusive Bar Packages: Guests who have purchased an all-inclusive bar package with alcohol are entitled to consume local liquor, local beer, juice and soft drinks. Wine, blender or specialty drinks, call liquor, energy drinks and bottled water are not included in this package. Guests who have purchase a no-alcohol Bar Package are entitled to juice and soft drinks. Energy drinks and bottled water are not included.
Drinking Water: There is a fresh water spring on mainland Guanaja from which the Resort obtains and purifies the tap water. Drinking water is available to you free of charge from the water cooler in the lobby/dining area and on the dive boats. You are encouraged to utilize the drinking water as some guests may be sensitive to the local tap water. Bottled water is also available at the bar for purchase. Be sure to remain well hydrated while on holiday! There is an ice machine accessible in the pool bar area.
Internet Service: We have free high speed internet service, relative to Guanaja, available property wide via Wi-Fi. However, as in many remote locations, service may be affected by weather conditions and the number of concurrent users. Your Wi-Fi password will be located on a sign in the lobby.
Phone Service: Cellular service is available on most areas of Guanaja. However, be advised text, voice and data usage can be VERY expensive. Please check with your service provider to understand your options. You may need to turn cellular data and roaming off. In many cases, your phone will connect on property via Wi-Fi.
Housekeeping Service: Housekeeping service is provided daily. There is a laundry basket inside your closet. Should you wish to have your laundry done (complimentary) please place your laundry in the basket.
Smoking Policy: All of our rooms are non-smoking rooms. A US$50.00 per incident fee will be charged for smoking in the rooms. Smoking is allowed at the pool bar.
Currency: US Dollars and Lempiras are widely accepted everywhere. There is no need to exchange Dollars for Lempira’s. Small bills are encouraged, as generally you will receive change in Lempiras.
Credit Cards: Credit cards are accepted at the Villa and at some locations on the island. Please be aware that most credit-card companies are now adding an extra 2% to 5% fee on international transactions in addition to any currency-exchange commissions. You must contact your credit card company in advance and advise you will be in Honduras, to avoid charges being declined.
Tax: 15% sales tax is paid on purchases and services on island and 18% tax on alcohol.
Language: English is the first language of all native Guanaja islanders and Spanish is spoken second. On mainland Honduras, Spanish is the first language.
Weather/Time: Prevailing ocean breezes keep the temperature comfortable year around. The temperature is generally in the low 80s, only occasionally getting in to the high 80s during August and September. The average rainfall is 100 inches a year which helps keep the island lush and green. Guanaja’s rainy season usually begins around October and lasts until December or January. The island operates on Atlantic Standard Time, not on daylight savings time.
Legal Age: 18 for drinking beer and other alcohol.
Security: There is a security guard on duty from 7:00 pm to 7:00 am. There is also an emergency phone located at the front desk.
Medical Emergencies: The owner of Dunbar Rock generously donated the funds needed to build a state-of-the-art hyperbaric recompression chamber which is housed next to the Guanaja Airport. For other medical emergencies, guests would be transported to the hospital in Roatan.
Tips/Gratuities: Dunbar Rock did not include a service charge in your package rate. Tipping for good service is customary and encouraged. 10% is standard. We utilize a tip pool to ensure housekeepers, restaurant servers, bartenders, cooks, dive staff, tour guides or anyone else who provides good service, participates in an equitable manner. It is best for you to present tips directly to Denis, the General Manager. Any tips given directly to individuals will also be pooled. If you feel someone did an outstanding job, please be sure to mention that to the General Manager as positive feedback can increase an individuals’ overall compensation. By the same token, we also need to know about anything or anyone whose service fell short.
Batteries: Guanaja does not have a toxic waste disposal system. Yearly more than 100,000 used batteries from visitors end up on our landfill. Corroding batteries leak toxic chemicals into the soil and, ultimately, the sea. Please take your used batteries home with you where they can be recycled.
Exit Requirements: Travelers must pay a $2.00 security fee at the Guanaja Airport before departing for Roatan or San Pedro Sula. Travelers must also clear Honduran Immigration to depart the country. Travelers must return the copy of their immigration document or entrance permit (blue paper) they received when entering Honduras before exiting. Travelers must also pay a country departure tax of approximately $40.00 US, which has likely been included in your domestic airline ticket payment. If not, the airport tax is payable at the airport in cash in either U.S. dollars or lempiras or by credit card.
Dive Registration: If time permits you can register for diving in the lobby the afternoon you arrive, or in the morning before the dive boats leave. The dive shop is open from 8:00 am – 5:00 pm. Please remember to bring your C-Card with you!
Getting Your Gear To The Boat: When heading to breakfast on your first morning, just leave your gear outside your door and the staff will transport it to the dive boat for you and get it set up for your morning dive.
Familiarization or Training Dives: If you have been out of the water for some time, we encourage you to take a self-guided off-shore refresher dive to check your buoyancy and dive equipment while still within safe distance of the dive staff and facilities. There is an directly off the beach which reaches 30 feet (10 meters) that is perfect for a refresher.
Tank Sizes: 80 and 63 cft tanks are available for Air and Nitrox. There are also a small number of 50 cft air tanks available. Nitrox tanks are $10.00 per tank or $120.00 for the week. Please advise us in advance if you will be diving Nitrox or wish to be diving with a smaller tank on the guest questionnaire.
Boat Schedule: Boats generally depart on regular schedule at 8:30 am for the morning 2-tank dive, returning for lunch with the afternoon boat leaving a reasonable time after lunch has concluded. If we are diving the north shore of Guanaja, we will stay out for a three tank dive and lunch will be prepared during a break between the second and third dive.
Night Dive: One night dive is included with any seven night package and is generally conducted on Tuesday evening, or whenever the majority of divers prefers to go. There is no afternoon boat dive on this day. Additional night dives may be scheduled at an additional cost with a minimum of 6 divers.
On Board: Beach towels are provided for you on the boats. The boats also have a water cooler and ice chest if you wish to store drinks. Fresh fruit will be provided between dives. There is also a fresh water shower.
Concierge Dive Service: Our dive change your gear over between dives, and rinse and store it at the end of the day. Your only assignment while on board is to do a check to make sure you have all your gear before we depart, then sit back and enjoy the ride.